Sr. Dialer Specialist: (Salary range – 50K) for multinationa

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    • Date Posted Jul-01-2015
    • Page Views 16

  • Ryuko Umeka
    aiko
    • Member Since
    • Sep-18-2013
    • Last Login
    • Mar-16-2017
    • Company
    • Dempsey Inc
    • Website
    • http://auroraresource.com.ph
    • Address
    • 5F 504 Vicars I Bldg., Visayas Avenue, Vasra, Quezon City 1100



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Description


Key Responsibilities

Handle Outbound Dialer and MIS for Collection Process (performance tuning, peaks monitoring, capacity monitoring)

Creating Genesys dialer reports on daily basis

Monitoring Idle, Abandon on real time basis and optimize the waiting time and highlight issues to desk collection TLs

Handling campaigns & skill setupfor outbound and inbound dialer

Call center calling monitoring and performance monitoring & coming up with proposals for improvement

Communication with IT and Genesys vendor to resolve the technical issues

Work closely with the management team to promote various initiatives that will contribute to the overall campaign performance and new communication strategies.

Responsible for ensuring the proper execution of revised dialing plan and monitor efficiency to meet the desired expectations.

Provide feedback to management concerning possible problems or areas of improvement.

Qualifications:

College Graduate of any course

Work Experience of over 2 years with predictive dialling and its management/reporting

Experience with Genesys auto dialer

Experience from collections is an advantage

Advanced excel skills lookup functions, pivot tables, validations, macros

English written and spoken

SQL knowledge

Analytical thinking

Independent

Responsible

Problem solver

Good communications skills

Team Player

send resume to[email protected]









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